Shipping/Delivery & Returns

Shipping Policy

You agree, undertake and confirm that your use of Platform shall be strictly governed by the following binding principles:i. You understand that delivery time quoted at the time of confirming the Order/on platform is an approximate estimate and may vary based on various internal and external factors. BSPL FOODS will not be responsible for any delay in the delivery of an Order. BSPL FOODS may in its absolute discretion send the intimations to you in case of delays in delivery timelines. Alternatively you may visit the Platform, reach out to the Customer Care team for getting the updates on delivery timelines.ii. The person at the Delivery Point authorized to deliver the product to you may decline to deliver the product if he finds any inconsistency as regards address, Product or any other detail of the order.iii. Delivery charge may be leviable for each delivery/item/group of items as may be decided by us. However BSPL FOODS may in its sole discretion run certain promotions / offers or prescribe minimum order value for each transaction to waive the delivery charges.iv. You shall accept the product/s without demur in the following circumstances:‍a. If the products delivered to you are in accordance with your order, or‍ Loose Fruits and Vegetables with minor weight variation due to moisture loss.
All Our Deliveries generally get delivered by 1-3 days depending on the slot deliveries. 

i. You understand that the delivery time quoted at the time of confirming the Order/on platform is an approximate estimate and may vary based on various internal and external factors. BSPL Foods  will not be responsible for any delay in the delivery of an Order. BSPL Food in its absolute discretion send the intimations to you in case of delays in delivery timelines. Alternatively you may visit the Platform, reach out to the Customer Care team to get updates on delivery timelines.

ii. The person at the Delivery Point authorized to deliver the product to you may decline to deliver the product if he finds any inconsistency as regards address, Product or any other detail of the order.

iii. Delivery charge may be liveable for each delivery/item/group of items as may be decided by us. However BSPL Foods may in its sole discretion run certain promotions / offers or prescribe minimum order value for each transaction to waive the delivery charges.

iv. You shall accept the product/s without demur in the following circumstances:


a. If the products delivered to you are in accordance with your order, or

b. Loose Fruits and Vegetables with minor weight variation due to moisture loss.

Return & Exchange Policy

i. You shall be entitled to a refund only if you pre-pay for your Order at the time of placing your Order on the Platform and only in the event of any of the following circumstances:

a. your Order packaging has been tampered or damaged or spilled at the time of delivery and you have not accepted the delivery;

b. us cancelling your Order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the Order booking; or (C) failure to contact you by phone or email at the time of confirming the Order booking; or

c. you cancelling the Order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

ii. OUR DECISION ON REFUNDS ITS APPLICABILITY, ETC IN ALL CASES SHALL BE AT OUR SOLE DISCRETION AND SHALL BE FINAL AND BINDING.

iii. All refunds will be credited to Your wallet. You can also trigger a request in Your  wallet to transfer the money from wallet back to source. It will take 3-21 working days for the money to show in Your bank account depending on your bank’s policy. We encourage You to review the listing before making the purchase decision. In case you ordered a wrong item, you shall not be entitled to any return/refund.

3. You will not be required to pay for:

i. wrong item being delivered other than what you had ordered; or

ii. to the extent of value/quantity of the item/s, missing from your Order at the time of delivery/short delivered.

4. You may return the product in following cases:

i. wrong item being delivered other than what you had ordered or

ii. item substantially damaged or deteriorated in quality at the time of delivery. You agree that you shall give us all the proofs including but not limited to images of products having issues for us to process your requests.

5. You may return the product to us at the time of receipt of product. Alternatively, you may return the product by contacting our Customer care for the same. IT IS HEREBY CLARIFIED THAT NO RETURNS SHALL BE ACCEPTED AFTER THE PACKAGING OF PRODUCT IS OPENED OR PRODUCT IS CONSUMED EITHER IN PART OR OTHERWISE BY YOU.

6. You may place the request to return the product(s), purchased from us under your order provided the product(s), packs are sealed/unopened/unused and in original condition and on the same day of delivery of products by us. Returns or requests for returns will not be accepted from the day following the day when we had delivered the Product/s to you. We may request you to dispose off the products which you have requested for return which you may do so if you deem fit.